RELIABLE SALESFORCE SALESFORCE-SLACK-ADMINISTRATOR EXAM PATTERN - SALESFORCE-SLACK-ADMINISTRATOR VALID EXAM PRACTICE

Reliable Salesforce Salesforce-Slack-Administrator Exam Pattern - Salesforce-Slack-Administrator Valid Exam Practice

Reliable Salesforce Salesforce-Slack-Administrator Exam Pattern - Salesforce-Slack-Administrator Valid Exam Practice

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Salesforce Certified Slack Administrator Sample Questions (Q165-Q170):

NEW QUESTION # 165
Your organization's Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.
As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings?
(Select the best answer.)

  • A. Enable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.
  • B. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets
  • C. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
  • D. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

Answer: B


NEW QUESTION # 166
Your company uses Slack Enterprise Grid. An employee loses an office device that is logged into Slack. What should an Org Admin do to mitigate risk?

  • A. Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).
  • B. Ask the user to log out of the device by clicking End all sessions in their Slack settings.
  • C. Deactivate the user in slack, and reactivate them once the device is located-
  • D. Sign member out of the Enterprise Grid org by selecting Sign out erf Slack in the admin dashboard.

Answer: B


NEW QUESTION # 167
You're the Primary Org Owner at a company with a large Slack Enterprise Grid org comprised of 10 workspaces. Each of these workspaces represents one of the company's individual business units. As the Primary Org Owner, you're focused on the administration of Slack rather than the business operations of each of the 10 units. Each business unit uses Slack differently.
How should you delegate responsibilities to best reflect the company's operating model?

  • A. Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests
  • B. Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
  • C. Create a multi-workspace channel for selected members to manage all admin requests for the organization.
  • D. Delegate an org Owner from each business to handle everyday tasks, such as member requests.

Answer: B


NEW QUESTION # 168
What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)

  • A. A new member joins a channel.
  • B. A specific date and time.
  • C. A new member joins the workspace.
  • D. A new channel is created.
  • E. A keyword Is used in a message.

Answer: C,E


NEW QUESTION # 169
Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp, Stack Connect direct messages (DMs) are disabled at this time, Given this, your Chief information Officer (CIO) wants to know whether your organizations users can communicate with external users from Beta Corp using Slack Connect Dis.
What should you tell the CIO?
(Select the best answer.)

  • A. Workspace Admins can give access to specific Alpha Corp users to DIM with Beta corp
  • B. Alpha Corp users can DM any Beta Corp users that are in the same slack Connect channels as they are.
  • C. Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
  • D. Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect Dis are disabled.

Answer: D


NEW QUESTION # 170
......

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